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Job Description


Principal Responsibilities and Key Activities: Guest Satisfaction: • Ensures each guest is highly satisfied with their experience at Dunkin’ Donuts • Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests • Resolves guest problems with a sense of urgency • Communicates clearly with each guest in a friendly and courteous way • Completes all orders accurately and within Dunkin’ Donuts speed of service standards • Consistently serves quality food and beverages to each guest • Issues a receipt with each order to provide guests with an opportunity to tell us about their visit • Participates in team service to ensure each guest is served quickly • Stays focused on the guest and accomplishes all work assignments with excellence • Maintains food safety standards • Contributes to the cleanliness of their workstation and the restaurant • Describes and assembles promoted products and beverages according to the current marketing promotion • Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards Teamwork: • Actively learns and partners with manager to complete required Dunkin’ Donuts training • Supports the training of new crew members as requested • Works well with the team and treats people with respect • Responds positively to coaching and direction • Arrives ready to work on time Profitability: • Handles POS transactions and payments with accuracy • Follows uniform and grooming standards • Clocks in and out at the scheduled time • Adheres to all processes and policies • Prepares all products following appropriate recipes and procedures • Keeps work stations neat and clean