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Job Description

Team Lead

TEAM LEAD Job Title: Team Lead Reports To: Manager Department: Retail Location: Field FLSA Status: Non-Exempt SUMMARY This position is responsible for helping to accomplish the goals and objectives of the location while having fun and creating the best experience for our consumers. They will perform as Manager on Duty when the manager and assistant manager are not scheduled and ensure timely completion of opening and/or closing checklists. ESSENTIAL DUTIES AND RESPONSIBILITIES- including but not limited to the following:  Master all daily store tasks and assist in training new sales associates on performing these tasks  Have an uncompromising level of business ethics and integrity  Able to delegate responsibility effectively and provide clear directions to others  Deliver a high level of operational excellence in all areas including visual merchandising, loss prevention, cash handling, inventory control, and safety and security of people and assets while adhering to applicable federal state, and local laws  Works with Management Team to train staff on how to drive sales to fullest potential through continued development on key performance indicators, product knowledge, customer service standards, operational requirements and visual presentation. Focus on Exceptional Customer Experience  Greet each customer that is in the store/kiosk and provide prompt, courteous, and friendly service and thank each customer after each transaction  Find out the customer’s needs, recommend, select and help locate the right merchandise  Lead by example and empower co-workers to do what it takes to create an exceptional customer experience  Be a role model and motivate employees to attain individual and team sales goals daily Key Competencies  Good communication skills (verbally and written)  Customer service orientation  Patience  Adaptability  Dependability  Initiative  High energy level  Integrity  Knowledge of company products and company standards QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Must be 18 years or older  High school diploma or GED  Flexible work schedule (which may include nights, weekends, holidays and long hours) and regular attendance is necessary  Some travel may be requested  Ability to add, subtract, multiply, and divide in all units of measure  Desire to succeed in a high growth, fast-paced retail environment  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. WORK ENVIRONMENT/PHYSICAL DEMANDS The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Ability to move merchandise with appropriate equipment to and from backroom and sales floor  Ability to place and arrange items on all shelves and racks  Ability to climb and descend ladders carrying merchandise  Ability to lift 30 pounds or more with assistance  Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store on a daily basis  Ability to work outside in various weather conditions  Ability to also be required to stand, walk, kneel, or balance for a duration of time  Ability to read instructions, reports and information on computer/register screens and to key information into computer This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.